Common Reasons for Withdrawal Cancellation
1. Wagering Requirements
Before making a withdrawal, you are required to wager your deposit at least once.
Example: If you deposited 100 SEK, you must place bets totaling at least 100 SEK before requesting any withdrawal.
As per our terms and conditions:
"In order to request a withdrawal from your gaming account, you must wager the entire deposit amount at least once. The company reserves the right to charge a 30% processing fee if you request a withdrawal before meeting the above conditions."
2. Payment Method Used
For security and simplicity, you must use the same payment method and account for withdrawals as you did for deposits.
Example: If you deposited with Trustly, the withdrawal must also be completed with Trustly.
Policy reminder: “Withdrawals go through the payment method used for deposits whenever possible.”
What to Do If Your Withdrawal Was Cancelled
Check your email for any messages or further instructions from us.
Make sure wagering requirements have been met for your most recent deposit.
If you are still unsure or need help, contact customer service for assistance.
Need Assistance?
If your withdrawal was cancelled or you have any questions, contact our customer support team. We’re here to help you resolve any issues and get your withdrawal processed correctly.