Steps to Fix a Stuck Game
Re-launch the Game
Close and reopen the game. It should resume the round where it was interrupted.Clear Browser Cache and Cookies
Clear your internet browser’s cache and cookies, then log in again.Try a Different Browser or Device
Open the site in a different browser, an incognito/private tab, or use another device.
Automatic Resolution for Specific Providers
Yggdrasil Games:
Unfinished or stuck spins are resolved automatically after 24 hours. Please wait before contacting support.Relax Gaming + Silver Bullet:
Unfinished or stuck spins are resolved automatically after 48 hours. Please wait before contacting support.
If the Issue Persists for Other Providers
Contact customer service with details of the stuck game round, including:
Game played
Round ID
Time and date of the round
How to Find Your Round Details
Go to My Account
Scroll down to My Transactions
Select Games to view all rounds played along with their IDs
Our support team is here to help resolve any issues once you provide the necessary information.
